Welcome to the Dot CX Limited's support pages. On these pages we will endeavor to answer questions you have with connecting to Dot CX Limited. You can also e-mail us here using the address support@pulau.cx Changing email address to username@pulau.cx Frequently Asked Questions - Connection Problems I sometimes lose my connection before my hours are up for that session. What's wrong? Unexpected disconnections can be frustrating and expensive. Furthermore, there are many different reasons why disconnections can occur. Call waiting: One of the most common causes for disconnections is that call waiting is enabled. If you have call waiting enabled while you are connected to Dot CX Limited you may be disconnected when you receive an incoming call. Try disabling call waiting while you are on the Internet. To disable call waiting dial #43# using your telephone. To enable call waiting dial *43#. Modem initialisation strings: Before your modem software dials a phone number, it initialises the modem by sending it certain commands. These commands configure the modem's options for things like error correction, data compression and flow control which will have a bearing on the way your modem works. In a lot of cases you can improve your connection stability and speed by specifying an initialisation string. The important thing about modem initialisation strings is that having the right one often makes the difference between connecting or not. Initialisation strings are fairly specific to each modem. The string that made your friend's modem fly may not work at all for your modem. For information on setting an initialisation string & Dial-Up Network settings for Dot CX Limited click on the following link: DUN settings & how to Set an Initialisation String Other devices: You should disconnect other devices that share the phone line with your modem. Certain devices like fax machines, answering machines, portable phones and alarm systems can cause interference with you modem by reducing the strength of the modem signal and creating noise which could cause errors. Phone line/phone extension: If you are using a long phone line or phone extension to connect your modem to your phone socket you may be experiencing slow connections and/or frequent disconnections. The reason is that a phone cable is a thin copper wire and is not shielded well, making it susceptible to signal loss and interference from other devices. The longer the cable the weaker the signal becomes and the greater the likelihood of getting disconnected. It is recommended that you do not use a phone cable or extension longer than 4 metres. Connecting from several computers at once: It is acceptable for you to configure more than one computer to access Dot CX Limited (e.g. a computer at work and one at home), but you may not connect from more than one location at the same time. If you do this, one of your sessions will be automatically disconnected. If you require Internet access from more than one computer at the same time, you must purchase additional Dot CX Limited accounts. If you suspect that someone else is using your account, we recommend that you contact us to alter your password. More information: Telstra has released a document to help get the best out of your modem connection to the internet. You can find this document here: Telstra: Getting the best modem speed on your Telstra phone line You can also find out more information about modems in general as well as invaluable troubleshooting information from: 56K.com Website When I try and connect to Dot CX Limited it dials in, verifies my username and password, but then I'm disconnected with the error message "Dial-Up Networking could not negotiate the compatible set of network protocols..." This problem is a common one, and bound to happen to most Windows 95 users sooner or later. It is usually, but not always, caused by Windows 95 not being shutdown properly whilst connected or connecting to the internet. Fixing this problem is usually very simple. It involves removing and re-installing your TCP/IP drivers in your Network Control Panel. For more information on how to do this, please click on the link below: Installing/Re-installing TCP/IP Back to Support page.